Return Policy

1. Return window

You have 15 calendar days from the delivery date to request a Return Merchandise Authorization (RMA). Requests received after day 15 will not be accepted, without exception.

2. Condition requirements

To be eligible for a return, every returned item must be:

• Unopened, in the original manufacturer packaging.
• Unassembled — cam locks and screws untouched, protective film intact.
• Free of writing, tape residue, jobsite dust, water exposure, or dents.
• Accompanied by the RMA number issued by our team.

Assembled cabinets, opened boxes, and cabinets that have been modified (drilled, cut, painted, or refinished) are not returnable under any circumstances.

3. Restocking fee

Approved returns are subject to a 20% restocking fee calculated on the product subtotal (excluding shipping, taxes, and fees). The fee covers inbound freight inspection, repackaging, and return-to-stock handling.

4. Return shipping

• The customer is responsible for return shipping costs.
• You may use your own carrier or request a return freight quote from us.
• Returns must ship on a pallet, shrink-wrapped, with all original inner packaging in place.
• Damage during return transit is the customer’s responsibility — insure the shipment for full value.

5. Non-returnable items

The following are final sale and cannot be returned:

• Samples.
• Custom-cut or made-to-order items (including any SKU listed as “14+ business days” lead time).
• Moldings, panels, and fillers that have been cut, drilled, or scribed.
• Clearance, floor-model, or “final sale” items.
• Delivery, assembly, installation, and design-help service fees.

6. Refunds

Refunds are issued to the original payment method within 5 business days of the returned cabinets arriving at our warehouse and passing inspection. Bank processing may add 2–5 additional business days before the credit appears on your statement.

We do not offer cash refunds. Store credit is available on request in place of a refund.

7. Order cancellations before shipment

• Orders can be cancelled with a full refund up until the moment the order enters our pick-and-pack queue (typically within 24 hours of order review).
• After that point but before the cabinets leave the warehouse, cancellations are subject to a 10% processing fee.
• Once the cabinets ship, standard return terms above apply.

8. Damaged, defective, or wrong items

Do not use the return process for damaged, defective, or wrong items. Those are handled as a claim under our shipping policy or warranty and are replaced at no cost when reported within the required window.

9. How to start a return

1. Email connect@distinctkb.com with the subject line “Return request — [your order number]”.
2. Include your order number, the SKUs you wish to return, the quantity of each, and the reason for the return.
3. We respond within one business day with an RMA number and return instructions.
4. Ship the pallet to the address on the RMA. Do not ship returns to our storefront address — they will be refused.

10. Questions

Call or text 954-354-3322, or email connect@distinctkb.com Monday–Friday, 9:00 AM – 5:00 PM Eastern.