Shipping Policy

1. Order processing

Orders are reviewed by a member of our team the next business day (Monday–Friday, 9:00 AM – 5:00 PM Eastern). If we spot a missing SKU, an obvious mismatch, or an address that will incur an extra fee, we will contact you before the order ships.

Orders placed after 12:00 PM Eastern on Friday or over the weekend are reviewed on the following Monday. Orders placed on U.S. federal holidays are reviewed the next business day.

2. Lead times by collection

Each collection is tagged with one of three shipping windows on its collection page:

• 5–7 business days — in stock at our Lauderhill, FL warehouse.
• 7–14 business days — in stock at our regional distribution partner, transferred to our warehouse before shipping.
• 14+ business days — built or restocked on demand. We will confirm the exact ready-to-ship date within one business day of your order.

Lead times start the business day after your order is reviewed and payment clears. They do not include transit time.

3. South Florida local delivery

• Free delivery on orders over $2,000 to Miami-Dade, Broward, and Palm Beach counties.
• $99 flat-rate delivery on orders under $2,000 to the same counties.
• Deliveries are made in an unmarked box truck between 8:00 AM and 6:00 PM on the scheduled day. Someone 18+ must be present to sign for and inspect the shipment.
• Curbside drop-off is standard. Threshold delivery, garage delivery, and inside delivery are available for an additional fee — request it in the order notes or contact us before ordering.

4. Nationwide freight (LTL)

Orders outside South Florida ship via LTL (less-than-truckload) freight. We use vetted national carriers and quote each shipment individually based on the total pallet count, weight, and delivery zip code. Freight quotes are valid for 7 calendar days.

• Transit is typically 3–7 business days after the cabinets leave our warehouse.
• Curbside delivery on a 53' truck is standard. The carrier will call to schedule a 4-hour delivery window.
• Lift-gate service is required for residential deliveries and is included in your freight quote unless you tell us otherwise.
• Limited-access, residential, gated-community, and construction-site surcharges may apply and will be disclosed on the quote.

5. Tracking

You will receive an email with tracking information the day your cabinets leave our warehouse. LTL freight tracking is updated by the carrier and may lag actual location by up to 24 hours.

6. Receiving your shipment — required inspection

This is the single most important part of this policy.

• Count every box against the packing slip before signing.
• Inspect every box for crushed corners, holes, forklift punctures, water damage, or torn shrink wrap.
• If any box shows visible damage, write "DAMAGED — [describe the damage]" on the delivery receipt before signing, and take photos of the damaged box(es) and the delivery vehicle.
• Signing "clear" (no exceptions noted) releases the carrier and Mod Cabs from liability for concealed freight damage.

7. Damage & missing-item claims

Report any damaged, missing, or defective items to connect@distinctkb.com within 48 hours of delivery, with:

• Your order number.
• Photos of the damaged box(es) as delivered (before opening if possible).
• Photos of the damaged product.
• The signed delivery receipt showing the damage notation (for freight shipments).

We will ship a replacement at no cost when damage is documented within the 48-hour window. Claims filed after 48 hours or without the required documentation may be denied by the carrier and are not eligible for a free replacement.

8. Address changes, reschedules, and refused shipments

• Address changes after an order ships incur a carrier reconsignment fee (typically $75–$200) charged to the customer.
• Missed delivery appointments incur a redelivery fee charged by the carrier.
• Refused shipments (without prior return authorization) are treated as returns and are subject to round-trip freight and the standard 20% restocking fee — see our return policy.

9. International shipping

Mod Cabs currently ships within the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, Canada, or internationally at this time. Please contact us before placing an order if you intend to arrange your own freight forwarder.

10. Questions

Call or text 954-354-3322, or email connect@distinctkb.com Monday–Friday, 9:00 AM – 5:00 PM Eastern.